Privacy Policy

This Privacy Policy explains how Handcrafted by Woodworks("we", "us") collects and uses personal data when you use our website or make an enquiry or order with us.

What we collect

We collect the information you give us when you make an enquiry or an order: name, email, phone number, project details, postal and billing addresses. We also collect technical and analytics data about how you use the site (pages visited, broad geo from your IP address, UTM parameters from referring links).

How we use it

We use enquiry and order data to respond to you, build and ship your order, and keep records as required for tax and consumer protection. We use analytics data to improve the website and measure marketing campaigns.

Who we share it with

We share data only with the providers we use to run the site and business: Neon (database), Vercel (hosting), Stripe (payments), Resend (transactional email), Google Analytics and Microsoft Clarity (anonymised analytics). We do not sell your data.

Your rights

You have the right to access, correct or delete the personal data we hold about you, and to object to how we process it. Email info@handcraftedbywoodworks.com to exercise any of these rights.

Cookies

We use essential cookies for the site to function (cart, session) and analytics cookies via GA4 and Clarity. You can disable non-essential cookies in your browser settings.

Contact

For any privacy questions, email info@handcraftedbywoodworks.com or write to St James Mill Road, Northampton.